Polyhedron Software & Services Ltd Returns Policy
Please do not send goods back to us without prior authorization. If you wish to exchange goods that you have purchased from us, please contact us by phone or email within 7 working days. We will then authorize a return at our discretion. Once authorized, you must return the goods at your own expense and you will be credited for the value of the invoice less shipping charges.
In order to prevent software piracy, opened products (that have previously been sealed) will not usually be exchanged. Once installed the software author's permission will be needed for the authorization of a return.
If you are a home user (not a business user) you have the right, in addition to your other rights, to cancel your contract with us and receive a refund. You must contact us and inform us in writing of your wish to cancel your contract within 7 working days of receipt.
Business users will be dealt with on a case, by case basis (please email firstname.lastname@example.org).
Please ensure that returned goods are adequately re-packed. Unless the goods were reported as damaged on delivery, we expect them to be returned in re-saleable condition and reserve the right to refuse an exchange.
Once an activation key has been issued, the goods are usually non-returnable (unless the software fails to perform as advertised). In the event of a complaint, please contact us by email, or telephone and we will be happy to discuss the matter, and will use our discretion for acceptance of a return.
Please inspect your order when you receive it for defects or any damage. Defective media and/or manual sets will replaced if they are returned within 7 working days. Please let us know in advance if you need to return damaged goods.
Some software authors offer a time limited, no-quibbles, money-back guarantee that will be honoured according to their conditions.
All returns must be adequately packed and insured and sent by a suitable method that requires proof of delivery. Return shipping charges are at your own expense and usually credits are issued for the cost of the software plus VAT (when applicable) - i.e. the invoice value less shipping charges. We expect goods to be returned in an unopened, re-saleable condition. Goods that are damaged on the return journey will only be credited at our discretion.