Terms and conditions for software sold by Polyhedron Software & Services Ltd but produced by other manufacturers
We do not sell or exchange your details with any company or individual who is not connected to the information that you have supplied. Occasionally customers who fill in "download forms" do not reside in our sales territory. In this case, we will forward your details to a participating distributor who will be able to provide evaluation CDs or passwords. If we forward your details on to another distributor, we will notify you by email.
If you purchase software from us that has been supplied by another company, we are sometimes required to give your contact details to the manufacturers.
Polyhedron Software & Services Ltd is committed to responsible and legal use of the data supplied by our customers.
If you do not wish to receive informative emails from us, please email Polyhedron and you will be removed from our list.
Polyhedron Software & Services Ltd shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.
We try to ensure the prices on our website are accurate, however, we reserve the right to change a price at any time. If a price is changed for any reason, customers will be informed of the change at the time of order and given the opportunity to cancel or change the order.
Quotations are based on the information given by the customer and manufacturer and are valid at the time that they are prepared. The customer will be informed on receipt of the order of any discrepancies and we reserve the right to cancel the order.
Any error on our web-site or on any paper-work produced by Polyhedron Software & Services Ltd, or manufacturers of software that we sell, shall be subject to correction without any liability on the part of Polyhedron Software & Services Ltd.
Published and verbal prices do not include shipping and handling charges or VAT (charged in accordance with EU regulations).
During the time that any invoice or part invoice remains outstanding to Polyhedron Software & Services Ltd, the title of the goods purchased shall remain with Polyhedron Software & Services Ltd until full payment has been received
The Customer must not transfer or sell the software without the consent of Polyhedron Software & Services Ltd.
The Customer will take responsibility for insuring the software and will indemnify Polyhedron Software & Services Ltd against any loss to the full commercial value of the software.
In the event of bankruptcy, or failure to pay the full invoice total, the customer will recognize that the software is the property of Polyhedron Software & Services Ltd and return the licence, media and documentation to Polyhedron Software & Services Ltd in resalable condition.
Returns Policy (see additional document)
Software purchased for Business Use
Most products come with limited free support and some products include one year support and update service. If you are unsure of the support period included with your purchase, please ask for clarification before purchasing. We encourage you to take ongoing support at the end of the free period.
Manufacturer's conditions apply, although Polyhedron Software & Services Ltd will endeavour to assist the customer wherever reasonably possible. Software bugs will be reported to the manufacturer and upgrade fixes will be supplied according to the manufacturer's conditions.
Technical support will be offered by Polyhedron Software & Services Ltd in the first instance and referred to the manufacturer if Polyhedron Software & Services Ltd deems it necessary.
The customer recognizes that the nature of computer software means that it may contain bugs.
These terms are governed by the laws of England and any disputes will be decided only by the courts of England.
Polyhedron Software & Services Ltd Returns Policy
Please do not send goods back to us without prior authorization. If you wish to exchange goods that you have purchased from us, please contact us by phone or email within 7 working days. We will then authorize a return at our discretion. Once authorized, you must return the goods at your own expense and you will be credited for the value of the invoice less shipping charges.
In order to prevent software piracy, opened products (that have previously been sealed) will not usually be exchanged. Once installed the software author's permission will be needed for the authorization of a return.
If you are a home user (not a business user) you have the right, in addition to your other rights, to cancel your contract with us and receive a refund. You must contact us and inform us in writing of your wish to cancel your contract within 7 working days of receipt.
Business users will be dealt with on a case, by case basis (please email firstname.lastname@example.org).
Please ensure that returned goods are adequately re-packed. Unless the goods were reported as damaged on delivery, we expect them to be returned in re-saleable condition and reserve the right to refuse an exchange.
Once an activation key has been issued, the goods are usually non-returnable (unless the software fails to perform as advertised). In the event of a complaint, please contact us by email, or telephone and we will be happy to discuss the matter, and will use our discretion for acceptance of a return.
Please inspect your order when you receive it for defects or any damage. Defective media and/or manual sets will replaced if they are returned within 7 working days. Please let us know in advance if you need to return damaged goods.
Some software authors offer a time limited, no-quibbles, money-back guarantee that will be honoured according to their conditions.
All returns must be adequately packed and insured and sent by a suitable method that requires proof of delivery. Return shipping charges are at your own expense and usually credits are issued for the cost of the software plus VAT (when applicable) - i.e. the invoice value less shipping charges. We expect goods to be returned in an unopened, re-saleable condition. Goods that are damaged on the return journey will only be credited at our discretion.